After having been the plaintiff for so long in its suits against several Hollywood studios, Redbox now gets to wear the “defendant” hat. The kiosk operator is the subject of a class-action lawsuit claiming that Redbox has illegally collected $100 million in fees from customers who kept films for longer than a day.
“While it boasts ‘easy $1 a night DVD rentals’ ‘with no late fees…ever,’ that is not the truth,” the filing reads. “Instead, Redbox charges its customers who return a movie even one minute late a late fee in the form of an illegal penalty.”
According to the filing, “The Coinstar unit has violated its claim that it doesn’t charge late fees by charging an additional $1 for DVDs that are returned any time after the 9 p.m. deadline after the initial 24-hour period has expired.” The claimants are also asserting that Redbox’s $25 charge for unreturned DVDs is illegal, as the fee is in excess of the typical cost of a new disc.
Video Business says that the suit was instigated by Illinois resident Laurie Piechur, who was charged $25 apiece for 27 Dresses and Fool’s Gold when she failed to return the rented discs to a Redbox machine.
Leaving discussions about Ms. Piechur’s taste in film to another day, what do you make of this lawsuit, Insiders? Are the claims being made against Redbox reasonable and justifiable, and will the suit go anywhere?
[via Video Business]