By the middle of the summer, Redbox will be closing its call center in Downers Grove, Illinois. The closure will eliminate 200 jobs—about 8% of the company’s total workforce. Redbox has already begun outsourcing its call center operations to a third-party provider with locations in Texas and Canada.
Redbox said the following in a succinct statement:
“After considering a number of options, it was determined that using a third party to manage our customer service operations was the best business decision for the company,”
Judging by the commentary attached to the story on the Chicago Business website, locals are understandably upset about the outsourcing of 200 jobs to another state and country. What is unclear about this development is whether it is just a standard cost-cutting measure by Redbox or if it is a direct result of the company’s recently slimmed margins.
Let us know if you think these layoffs at Redbox are just an anomaly or if they are a harbinger of more cost- and/or personnel-cutting measures from the kiosk giant.
(via Chicago Business)