Redbox has announced that they have promoted Mary Leonard – formerly with RR Donnelley and FedEx – to Senior Vice President of Operations.
Leonard joined Redbox in 2006 and has been in charge of DVD distribution and management of regional employees. She will now be in charge of overseeing deployment of Redbox kiosks.
COO Mitch Lowe had this to say about Mary:
Mary’s expertise has helped Redbox meet or exceed installation timelines for our retail partners and optimize operations to ensure a seamless Redbox experience for our clients and customers. Her leadership skills have helped engage and unify Redboxâ€™s extensive network of regional employees, enhancing their ability to provide the highest level of service.
Congratulations to Mary.
Regarding kiosk deployment, what I hope to see in the future is Redbox being a bit more responsive to faulty touchscreens and otherwise broken kiosks. There is a touchscreen at a nearby Walmart that has been broken for months (1/3 of the screen does not respond to touch). Recently, they installed a second kiosk at that location, but still did not fix the touchscreen on the first kiosk.
I have called and reported the touchscreen problems, and obviously someone is out each week to load new discs, so why should this problem not have been fixed long ago?
So, Mary, if you are reading this, is there something that can be done about this problem?
Has anyone else experienced any problems with their Redbox kiosks not functioning properly?