Redblog, the official blog of Redbox, has run a story detailing a day in the life of a “ninja”, one of the Redbox employees responsible for stocking and maintaining the company’s kiosks. If you ever wanted to know who these people are and what they do, the article is a great read. Here are some highlights:
- David Dunning, the ninja profiled in the article, manages 189 kiosks and seven service representatives in the Chicago area.
- Ninjas usually set their own hours and some choose to work in the middle of the night, when there are few customers around.
- Redbox kiosks provide their operators with large quantities of data regarding their rental traffic, stock levels, etc.
- The kiosks can be remotely controlled via a digital interface, such as jiggling the mechanism via the ninja’s laptop to release a jammed disc.
Does this sound like a fun job to you, Insiders? Have you ever run into a Redbox ninja hard at work as you visited a kiosk?