Consumer Reports recently conducted a survey of more than 15,000 people, and found that among streaming video users, Netflix trailed in customer satisfaction behind Vudu, iTunes and Amazon Instant Video.
Content (specifically the lack thereof) was the biggest complaint about Netflix, revealed Jim Willcox, senior electronics editor for Consumer Reports. Said Willcox:
“Our survey revealed that a healthy selection of titles is one of the biggest factors in overall satisfaction with video services, which is why disc rental services and pay-per-view streaming services scored the highest in our Ratings,”
How long do you think a dearth of compelling content will remain Netflix’s Achilles’ heel?
[via Home Media Magazine]