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Netflix still may own the lion’s share of the streaming video market, but according to a new survey, its service still leaves something to be desired.

Consumer Reports recently conducted a survey of more than 15,000 people, and found that among streaming video users, Netflix trailed in customer satisfaction behind Vudu, iTunes and Amazon Instant Video.

Content (specifically the lack thereof) was the biggest complaint about Netflix, revealed  Jim Willcox, senior electronics editor for Consumer Reports. Said Willcox:

“Our survey revealed that a healthy selection of titles is one of the biggest factors in overall satisfaction with video services, which is why disc rental services and pay-per-view streaming services scored the highest in our Ratings,”

How long do you think a dearth of compelling content will remain Netflix’s Achilles’ heel?

[via Home Media Magazine]

4 Responses to “Survey: Netflix Lags Behind Rivals in Customer Satisfaction”

  1. Visitor [Join Now]
    Danofive0 [visitor]

    No prob on my end of the plug in. NetFlix online has about 95% of what I need.
    Going to keep it.
    I caned the Cable TV over a year ago. Nothing on but crap. And remake junk.
    And the shows I did watch. House, CSI Miami, are now off. I will get the last seasons on DVD when they come out. Breaking Bad and Warehouse 13 are back on. And I will get them where the new seasons come out on DVD..
    And I have Block Buster two out at a time.. I got all the TV and movies I need. Under $30.00 a month.. And doing great!

  2. Member [Join Now]
    Shemp Howard [shemp-howard]

    The irony is, if you read from:

    “Netflix’s disc-by-mail service, along with independent brick-and-mortar rental stores, earned the highest marks in terms of selection”

    Maybe Consumers Union is suggesting that Netflix stay in the disc-by-mail business. ;)

  3. Visitor [Join Now]
    pootroot [visitor]

    Boy, I don’t know where they are coming from!!! Netflix has a humongous choice of different videos of all kinds. So many that I don’t have the time to watch any where near as many as I would like to. I do still get RedBox movies too.

  4. Member [Join Now]

    Their customer service IS laughable. Any problems you have are either with your equipment or ISP, not them. Their ace, go-to move is the generic turn your stuff off, then back on routine.. that’s the extent of their tech help.
    I have the ongoing dis-pleasure of dealing with them for the last couple weeks regarding a tech issue.. that they refuse to address.
    I can’t access hi-def quality in the evening. Everything is perfect in the morning and afternoon, but later on in the day, I get a low res mess.

    I’ve performed multiple extensive testing on my end between my devices and ISP and everything comes back positive. I have proof in the way of speed, ping and trace tests and can access everything else…except Netflix. All testing points to a sever overcrowd on their end, especially since they just expanded the service to Canada, South America and Europe.

    Meanwhile, all I get from them, is their reps pretty much yelling at me, blaming my equipment and ISP, even with my ISP company conferenced in on the phone call.
    That ended with me being promised to get an e-mail from their tier 3 tech suppport, which never happened, so yea, customer satisfaction is really bad.