Happy Friday everyone!
One of our fellow Redbox users just posted a message in the Redbox Forum that I think everyone needs to read. So, I am posting it here for all to see.
This post deals with some of the reasons you might be charged even though you entered a valid promo code.
Thanks, carmander7, for sharing this with us.
Ok everyone, this topic seems to be of interest to everyone, and I myself have had stuff like this happen to me many times. From my experienceâ€¦
Yes, authorization charges do occur sometimes, depending on your bank/credit card. However, my bank nor my credit cards have never had visible authorization charges that showed up. With that being said, that doesnâ€™t mean they arenâ€™t occurring, I just have never seen them.
Now, I do believe that I have encountered a couple glitches within the Redbox system that may or may /not have been fixed yetâ€¦
First, if you choose to â€œRent with a Promo codeâ€ on the home page, then add the movie to your cart, see that there will be no charge, then swipe your card, and it ends up that you already used the card, you will be told that the promo code has already been redeemed and you will be taken back to your shopping cart, showing a $1 dollar charge. if you then use the â€œrent with a promo codeâ€ link in the shopping cart, you can choose a different code and complete the process getting your free movie. HOWEVER, youâ€™ll notice that when the email page pops up, if you had previously entered your email address, it will no longer appear. THis is a glitch and a warning that you have actually been charged.
See, with Redbox, emails are saved indefinitely within the system based on your credit card. When they do not show up, itâ€™s your first sign of trouble. In the previous scenario, what Redbox thinks is that you rented the movie twice. Once with the invalid promo code and once with a valid promo code (this is why you get only charged $1). I know this for a fact because I called Redbox and they thought I had rented some movie twice within 1 minute (ridiculous, ainâ€™t it).
Now, thereâ€™s another related glitch. You may be able to enter a promo code and have your shopping cart say $0 charge, but when you go to swipe your card and then enter your email, youâ€™ll see that once again, your email address will not be available. Another first sign of trouble! You will be charged for this rental.
What really sucks is that once you get to the email page, thereâ€™s no way to go back in the process. Your card has been effectively charged and your stuck to make a call to Customer Service for them to give you a refund or another promo code (you have the option for both, just ask).
Now what also is kinda sucky is that the CSRs have no way of documenting bugs found by users (I work for a simliar company where CSRs can raise issues that customers have run into so that they can be changed in the system).
Iâ€™ll get off my soabox now. I only wrote all this because itâ€™s happened to me 5, yes 5 times now, and I thought someone else should feel my pain =). Regardless though, i LOVE REDBOX. I really do. Itâ€™s a great way to get the newest movies for free.
And maybe somebody at Redbox will stumble over this post and find a way to fix the bug?