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Wow! The response to last Friday’s update regarding the “Know the Codes” card has been overwhelming. I appreciate all of the comments and the feedback. I replied to many of your comments, so if you have not had a chance to read over all the comments, definitely take a look at them on last weeks post titled “More people = More free movies”.

This week is bringing more exciting things for InsideRedbox, as well as the Redbox in general…

CHAT WITH REDBOX VP OF MARKETING

This week I was able to get in touch with Greg Waring, Redbox VP of Marketing, and got him to agree to an interview where he will answer some questions concerning the future of Redbox. With recent partnerships they have made, things are looking great for them, and for us. I suggested that Redbox should do as much as possible to keep us in the loop and get our feedback, so he agreed to do this interview.

Another thing he told me is that all of the Redbox management loves this website – they think of us as their biggest fans. So, to all of you who may be worried about Redbox shutting this site down – you can stop worrying now. They love us!

He also told me something else that I found quite funny – make sure you read the “Did you call Redbox?” section below to find out what it is, and why it is important…

QUESTION OF THE WEEK

This week the question of the week is designed to see what you all want to know from Redbox. I will take a handful of your questions and have Greg answer them during our interview, and then I will post the interview here on InsideRedbox.com.

Question: What is your #1 question/suggestion for Redbox?

The more comments we get on this one the better, so I can grill Greg on all the topics that are of interest to you, the Redbox customers.

Click here and scroll down to answer this week’s question.

DID YOU CALL REDBOX?

When I talked with Greg to setup the interview, he told me something that surprised me – and I thought was a little funny. He said that they get a lot of calls to their customer service number from people who seem to think this site is an official Redbox site – it is not.

He said that people are calling them and reporting how some of the codes listed on “their” site were not working. Of course, they don’t have any codes on their site, and I think their customer service people are a little confused! :)

So, to clarify: InsideRedbox.com is not affiliated with Redbox, McDonald’s or CoinStar. This website is an independent site operated by me for the benefit of Redbox users. By me, for you – not Redbox. OK? :)

I am currently working on a redesign of the site, and I will make this point more clear in the future. So, please stop calling Redbox telling them their codes aren’t working – just report that here on the Redbox Codes page. Thanks!

REDBOX CODES

I also asked Greg about the codes – and if they were planning on shutting them off anytime soon because it is costing them too much money. Want to know what he said? Well, you will have to wait for the interview, and everything will be made more clear. So, make sure you stay tuned for future updates…

If you are not registered to receive our weekly email update, make sure you register now using the “Insider Updates” box near the top right-hand side of this page. Trust me, you don’t want to miss out on this information.

If you haven’t read about the “Know the Codes” program, make sure you read more about it on our Know the Codes page. Lets keep those codes coming – more Redbox movies for all!

Click here for Redbox Codes.

That’s it for this week. Make sure you answer this week’s “Question of the Week” so I can get all the info you want to know out of Greg during the interview. Stay tuned for a future update to let you know when the interview is available.

Have a great week!

Michael
Founder, InsideRedbox.com

PS: If you have friends that use the Redbox (or that would if you would stop keeping it a secret from them!), make sure you tell them about the upcoming interview, and about the “Know the Codes” program. Click here to tell a friend (or five!) about us today!

65 Responses to “Redbox Update – The future of Redbox is…”

  1. Visitor [Join Now]
    SuperErnie [visitor]

    I know this would be too much to ask, but it would be nice to have a separate kiosk for returns. Last night I had to wait 15 minutes to return a movie, HOPEFULLY it counted as being received before 7pm, and I wasn’t even wanting to rent another movie.

    I know I’m not the only one frustrated by the inability to simply return my movie while others are taking 5-7 minutes to decide what movie they want to rent, then sometimes, after all that, they decide not to rent anything at all.

    Luckily, I’m able to suppress my “redbox rage” and just hang in there and stay polite.

    I know it is asking a lot, because it would require reconfiguring the hardware layout of the machines and a software upgrade to handle both functions simultaneously.

    Perhaps a slot on the side that would just suck in the DVD and give a green light if accepted would do the trick. At least then a record could be made that the DVD was returned on time. When activity slows down, it could catelog the returns.

    I know that this isn’t ideal for redbox, because they want the returned movie available for the very next customer to rent. So, the best situation would be if the software could handle accepting returns via the existing slot while other users were making their selections. Most redbox users I have met wouldn’t have a problem with others returning movies while that slot wasn’t being used. In fact, I would welcome it if I were a spot or two back in line because then it would be more likely that the movie I want to rent will be there when my turn comes up.

    Perhaps a red/green LED above the slot that would be green for accepting returns, but turn red when the person selecting movies was at the checkout portion.

    You have no idea how many times the people in front of me spend 2-5 minutes browsing through titles. For crying out loud, they are right there on the marquee.

    Whatever is cheaper for redbox to implement, I would be fine with. But if they are really going to take over the video rental market (and I believe they can) they need to work something out for the returns, especially if they aren’t going to give any leeway on the 7pm return time.

    If the system could evaluate if it has been in constant use, (perhaps a 90 second time-out without any screen touches) and would not penalize those who may have been standing in the 10th or 12th spot back in line just to return their movies, this might also be an acceptable solution in the interim.

    If you have any questions regarding my comments, just email.

    I’m sure you know what I’m talking about and can convey the sentiments properly.

    Thanks.

    SuperErnie

  2. Visitor [Join Now]
    SuperErnie [visitor]

    Another thing. I registered months ago, but for the life of me cannot find where to “log-in” while visiting the site. I see other users as being logged in, or being shown as registered users in their forum posts. It appears to track the number of posts by that user, etc. etc.

    I don’t see anywhere that I can log-in.

    Help.

  3. Visitor [Join Now]
    Jon Nettle [visitor]

    Return slot, Return slot, Return slot…. Did I mention return slot. I see this as the biggest problem as it is very frustrating, having to wait to make a return anywhere from 5pm to 7pm since the cutoff is 7pm.

    I hope Redbox finds a solution for this soon.

  4. Visitor [Join Now]
    Jeff [visitor]

    I agree with the returns. There needs to be another solution. There has been many times I’ve come to return the movie and have to wait 5 – 20 minutes to return it! Now I just ask the next person in line if I can just return my movie. And let them know I’ll be super fast! The other issue was the 7 deadline. If because of work I can’t get there any earlier then about 6:50 then have to wait 15 minutes… then what? Get charged for another day? Having a return box that somehow still stocked the rent box.. I don’t know… something needs to become more effective though for returns. Having said all of this… I freakin Love REDBOX! How about loading up the gas stations with REDBOX! haha! THANKS~
    ~Jeff

  5. Visitor [Join Now]
    Michael. [visitor]

    To enable yourselfs to make more money and us to have a larger selection, you should reward people who return a DVD the same day that they rented it. An example might be to make the next movie free if they return the current one on the same day. This would increase your turnover and give us more choice and availability.

  6. Administrator
    Michael [administrator]

    Thanks for the comments so far…

    I think the “separate return slot” will make it onto the list, so even if that is your first choice, let us know something else…

    Also, please ask some questions, not just suggestions. I don’t want the entire interview to be about just what we want to see changed about Redbox.

    Thanks.

  7. Visitor [Join Now]
    Chad [visitor]

    How could we the users make money from redbox? Can they have another dealy where I can pass out a code based on my name or email or phone number or something and have it earn me $$$?

  8. Visitor [Join Now]
    Artie [visitor]

    Please give out more FREE promo codes Daily/Monthly, and more new releases that are released. Examples – Population 436; Sin City; Color of the Cross; Neil Young(Last Live Concert) & more. Had to go to Redbox’s competition – Hollywood Video & Blockbuster to rent these. What’s the scoop on these not being in the Box?

  9. Visitor [Join Now]
    Justin [visitor]

    I hope they don’t do away with the codes. I go to redbox because of the codes, but I guarantee I still pay for the movies at least half the time because I just don’t always return on time.

    Also can they make it easier for customers to reach them about faulty movies. I have had scratched discs that I can’t play and have had to wait a long time to get someone to speak to about a credit.

  10. Visitor [Join Now]
    Sonja [visitor]

    Is Redbox growing? Will they expand to other parts of the country? My Family lives in Florida and they can’t believe they could rent movies for a dollar.

  11. Visitor [Join Now]
    J Crane [visitor]

    I would like there to be more copies of the new releases available and some of the older movies taken out to make room for the new ones. I know that most of the people I know see the new releases as they come out. So all they want are the new ones and there never seems to be enough.

  12. Visitor [Join Now]
    Shirl [visitor]

    Hi:

    Want to thank you for allowing us the opportunity to voice our opinions. Also, thanks for the “codes.”

    Sad to say, competition has grown. There are now rental kiosks in HEB, Krogers, etc. They want to compete with you
    charging the same price. And the biggie now is NETFLIX!

    Whaddya gonna do about them? Lots of lazy people out there who’d rather get their DVD in the mail instead of having to wait in line & stand out in the weather to try to return their Redbox DVD before the 7:00 PM deadline. How about changing it to at least 8 PM & see how that works for your loyal customers?
    Was the return time a while back at 10:00 PM?

    You asked for a question. Here’s one – Can you get more kiosks out there instead of just at MCDonald’s? People go to other places, you know. Thanks for listening………

  13. Visitor [Join Now]
    Will Bowser [visitor]

    Why don’t the codes work on the online reserved function for movies similar to the credit card method?

  14. Visitor [Join Now]
    Dave [visitor]

    1) Will there be a price hike in the future? (hopefully not)
    2) What will Redbox do (or is doing) about increasing competitions?
    3) Any new innovations to put Redbox ahead of the pack?
    4) What makes Redbox different (more appealing) to the people than the new partnership between Netflix and Blockbuster (now that they also offer simplified movie rental)?
    5) Do people actually rent TV series from Redbox??
    6) Can’t we replace the TV series with more “real” movie releases?

  15. Visitor [Join Now]
    Jenn [visitor]

    I know everyone has said this a million times….BUT….there does need to be something done about the return of the DVD’s!!!! Many times I have been charged another $1.00 because I had to wait 15-20 minutes or longer in the line at the redbox machine to return my DVD. I know, you are saying that an extra dollar is nothing…well, when I usually get my DVD’s free with codes…I don’t want to be charged a dollar just to stand in a long line in the “below zero” temperatures outside!!!
    Please let Mr. Waring about all our RETURN concerns!!!
    Thanks so much….Love the codes…Keep them coming!!!!

  16. Visitor [Join Now]
    Jenn [visitor]

    One more thing….is there any way that they could have “drive-through” Redbox machines??? It is hard when the machine is inside the store or even when it is outside to leave the kids in the car & go stand in line. It would be a lot easier on us Moms!!! Love ya…Thanks!

  17. Visitor [Join Now]
    Pearl [visitor]

    Machines should show movies even if not in box at current time, but simple say rented, return tomorrow. This will help customer to know they can return and check, currently they feel it is not carried.

    They should carry at least 1 copy of new release.

  18. Visitor [Join Now]
    NORM BLACKBURN [visitor]

    PLEASE CONSIDER MAKING “FACING THE GIANTS” AVAILABLE FOR RENTAL.

  19. Visitor [Join Now]
    Misty Fisher [visitor]

    I love the redbox. I also think the second slot for returns would be nice. If at all possible it would be nice if the movies went in and came out at a faster speed.
    At the busy locations, will they ever put 2 kiosks?

  20. Visitor [Join Now]
    Rick [visitor]

    Just one more thing about returns. When you return a movie the successfully returned DVD screen stays on for too long!!! All you would need to do is add an OK button or something so the screen would go away faster.
    Thanks!!

  21. Visitor [Join Now]
    Ken [visitor]

    How about asking Greg to cut you a check for the marketing services that your site, and your time, has provided the Redbox corporation?

    I agree about the return issue. Unless the user is returning more than one video, the machine should be able to catalog the video while the next user searches for a movie. The ‘successful screen’ is way too long, especially in single digit temps.

    Greg, can we have some magical check box that will can tell Redbox to stop asking for my e-mail address, or asking if it is correct… especially when some perv can be looking over your shoulder.

  22. Visitor [Join Now]
    Mercy [visitor]

    Ask Greg about placing the redbox vendors outside the McDonald’s that way, we do not have to wait for the place to open to get movies, plus this would profit them greatly. I have a ton of friends who cannot get their on time and have to wait till the weekend to go get movies. So they take their business to their competitors during the week!! Not good for Redbox:(

  23. Visitor [Join Now]
    Julie [visitor]

    My question:

    Will Redbox consider making it possible to reserve dvds online with a promo code? (I love the ability to reserve online. It sure beats driving to all three local McDonald’s for the movie my kids desperately want.)

  24. Visitor [Join Now]
    Mercy [visitor]

    Another thing….
    The return time went from 10pm to 7pm??!!!
    Who’s bright idea was that with all the craziness going on with the returns…now we have to stand for more than half an hour waiting in line just to get the dvd in by 7pm!!! Like we have nowhere else to be….Why lie, with this crazy return issues and deadlines and scarcity of kiosks, or kiosks locked in a closed McDonald’s Netflix is looking really great right about now!!

  25. Member [Join Now]
    Rob_8421 [rob_8421]

    Hey Michael,

    Redbox has recently come to the Kansas City area and I have used a promo code for my first rental. Can you add Kansas City to the ‘market’ so I can post that my code worked and I can keep track of the codes that I use.

    Thanks.

  26. Visitor [Join Now]
    Susan Arnold [visitor]

    First to clarify, kiosk locations differ by city. In Baltimore (my area anyway), the kiosks are located OUTSIDE of McDonalds. Who decides where they go, McDonalds management or Redbox? They are also IN Giant and Shopper’s grocery stores.

    I agree that the return time should be made later – back to 10:00 pm. Also,
    I want to second the suggestion on the drive-thru kiosk.

    Another NEW suggestion, if we have a faulty DVD, we should be able to report it on the kiosk (so it doesn’t get rented out again) and be able to exchange for another copy of the same title. Now, if I get a really scratched up DVD, I skip the parts I can’t watch but don’t bother calling Redbox. Not worth it to call to get a small credit.

    Thanks. Love love REDBOX.

  27. Member [Join Now]
    texvi [texvi]

    Redbox is GREAT … I am telling everyone how to rent movies @ the REDBOX.

    I agree with the “SuperErnie” (above) about needing a different slot for returns (or some way to return with out having to wait for renters). I waited more than 10 minutes last Friday night @ 6:30 to rent. There were three more people in line behind me to return. After the customer in front of me was finished, I let them go ahead of me so they could return on time. TIP: Don’t try to rent @ 6:30pm!

  28. Visitor [Join Now]
    Melissa [visitor]

    Can you buy Redbox stock? It just seems like they are doing well, and they’ve just begun!

    I also think drive thru Redbox would be great.

  29. Administrator
    Michael [administrator]

    Great comments so far. Keep them coming…

    I especially like the part about Greg cutting me a check!

    Anyway, some good questions and suggestions. It seems like the return issue is the biggest thing for everyone – mainly geared to speeding up return times (extra slot, faster machine, the screen disappearing faster).

    Also, I really appreciate those who have left some questions. More questions would be great.

    Thanks!

  30. Visitor [Join Now]
    stormi1 [visitor]

    Thanks for the codes! The site is great!

    #1) I’m from Elgin, Il and we have no REDBOX locations anywhere near us. I get all my movies from the Redbox located at my job which is 30 miles away. I know Redbox was recently introduced to Illinios but they would get a lot more business if they expanded out to the suburbs more. Everyone I know wants to rent from Redbox but can’t find one. And I run into people at “the box” that are always saying this location is the only one they can find. Our Redbox is on the 12th floor of our building so unless you work there, you probably won’t know it exists. And even if I do a search within 10 miles of my home, there are still none to be found. The closest one is about 15 miles and I’m not even thinking about that just to rent a movie! I never rent on weekends because I have no way to return them. Please put some more boxes out in Illinois (Elgin/ South Elgin) so I can rent more movies. :)

    #2) Are there any plans on just putting movies in “the box”? Our Redbox has all kinds of excercise DVDs, multiple seasons of t.v. shows, etc. I think they are just taking up valuable space where good movies can go.

    #3) How long will you keep a movie in the Redbox if it is not getting rented a lot? In other words, how long does it take to realize that no one is renting this and it should be replaced with something else/better?

    #4) How do you choose what new releases get added to RedBox? The new movies were released that were not in Redbox and I may end up going somewhere else to rent it.

    Thanks again for the codes!

  31. Visitor [Join Now]
    Goofy3696 [visitor]

    Ever since Blockbuster Online has implimented the “Total Access,” I have been using RedBox less. For those of you who do not know what the “Total Access” is, let me explain. For those of you who subscribe to Blockbuster Online, you can now take the DVD to your local Blockbuster store, swap it for another one at no charge and have your next DVD in your Queue sent to you. Don’t get me wrong, I still use Redbox when there are more than 3 new releases on a particular Tuesday that I want. I do feel the pain of others about being charged for an additional day due to being 5 minutes late when there is another individual infront of you taking their sweet time. The Return time used to be 10pm, then it was dropped to 7pm. Their reason behind that is so others have more of a chance to rent. I say compromise for 8pm. As for Super Ernie stating that the marquee showing what is inside the kiosk, that is not always true. One last thing, I have emailed you Michael about the “Shop N Save” grocery stores here in the Saint Louis area. They recently installed Redbox. The ironic thing is that a lot of the stores that have their own video rental department (Shop N Save rents DVDs for .99) installed a kiosk. Go figure.

  32. Visitor [Join Now]
    Brett [visitor]

    I have been wondering something for aboot a wk now. I noticed recently that in the location that I rent from here in Las Vegas there are now two redbox machines. Is this an anomoly or are there other locations that have two as well. Either way I feel lucky. Thanks Michael and thanks RedBox you both make life simpler and more enjoyable!

  33. Administrator
    Michael [administrator]

    Brett

    There are two Redbox machines at the location I rent from in Lehi, UT, as well. They add extra machines as they are needed to keep up with demand.

    It has been great to have 2 here where I live, as they almost always have the movie I am looking for in one of the boxes.

  34. Visitor [Join Now]
    HamburgerToday [visitor]

    Are there any other plans for other types of movies or shows in RedBox? (i.e. classic movies, documentaries, concerts, etc…)

  35. Visitor [Join Now]
    J. [visitor]

    Would love to see more boxes at more locations, not just McDonalds. Also, is there any way that they can keep an updated master list of movies they are carrying (understanding they may not be available to rent) and new movies they plan to put in? For example, I’d love to see “Shut up and Sing” when it is out on DVD. However, I don’t know if Redbox will ever carry this, may have to go to a competitor. Thanks for listening.

  36. Visitor [Join Now]
    Jamster [visitor]

    Why doesn’t Redbox add all the new releases into there system. For example, when “The Wicker Man” (amongst many others) came out, it wasn’t added to Redbox.
    Also, is there anyway that we as customers can “earn” additional codes by spreading the word about RedBox? Even if they had to implement some kind of system to track our “sharing” of the company/codes, it would be a cheap form of advertising for them. Especially since, like others have mentioned, a lot of us end up paying for most of the movies anyway because we don’t always return them on time

  37. Visitor [Join Now]
    Jon [visitor]

    I was just curious about the physical specs on the vending machines. How many DVD’s do they hold? Do they have a patent on the machines?

  38. Visitor [Join Now]
    Jon [visitor]

    How bright is the future of RedBox? Do they plan on expanding across the US? Do they have any competitors? If so, are they really that competitive? When can we hope to see Redbox Merchandise? Redbox keychains that generate a free monthly code on the first of every month, or T-Shirts with phrases like “Redbox, why pay more?”, or “Redbox, you love ’em, we got ’em”.

  39. Visitor [Join Now]
    Lafawnda [visitor]

    Is redbox affiliated with netflix?

  40. Visitor [Join Now]
    Jordan [visitor]

    I too am waiting for Redbox to come to Florida. It’s so frustrating especially since I moved to Miami from Houston and I was fortunate enough that Houston was one of the first cities to get Redbox. And already over a year later, there’s none in Florida (I checked also within 20 miles of Miami)! This slow pace of expansion is aggravating especially since I would frequent often to Redbox to rent movies for a dollar.