Comments on: Return to Any Redbox Feature a Problem for Some

By: Nemisischk

Nemisischk — Sat, 18 Apr 2009 00:22:28 +0000

I believe it is Redbox that needs to educate more properly because it is THEIR customers causing damage to a small vendors machine. He said he already posted his own signs and it is continuing to happen. If Redbox customers are causing him to have to repair damage they should be the ones responsible for at Least paying for the repairs. If they have to continue to pay for repairs then maybe they will add more to their signs.

By: HouseMD

HouseMD — Fri, 28 Nov 2008 21:36:30 +0000

You guys must still be learning to read, it’s okay, really but when you say his machine should reject the barcode maybe it did, so people FORCED them in thus “causing damage to my machine” I mean really think how else would it cause damage if they didnt make it take it and get jammed. Final story people arent smart enough to read these days the see a “DVD thingy” and figure they can save time to set on their fat asses and eat then take the time to do stuff right. I hate this, the 90’s was the Technology era, This my friends, Is the obeseity era.

By: Rosemarie Robertson

Rosemarie Robertson — Mon, 07 Jul 2008 19:27:33 +0000

The number you refer to is not operating to give out
any business information ……….just hangons.

By: Rosemarie Robertson

Rosemarie Robertson — Mon, 07 Jul 2008 19:24:25 +0000

How does an interested client ever get a chance to
discuss Red Box Dvd operation with a live customer
service rep———their 1-866 is not live, it
is strictly on-going recording to HANGONS.

Is it at all possible to get a legitimate business
phone number?

By: Todd Nelson

Todd Nelson — Thu, 03 Jul 2008 17:41:02 +0000

And, furthermore, (lol) it’s the ONLY Redox in town. All I was after was some additional ‘local’ signage indicating that fact. “This is the only Redbox in Hays, KS” or something like that.

By: Todd Nelson

Todd Nelson — Thu, 03 Jul 2008 17:24:29 +0000

Wow – Talk about a mixed bunch of reviews. For what it’s worth, I thought I’d follow up with the facts as I am the guy with the 5 machines in little ole Hays, KS. First, business is good. I don’t even consider the Redbox (located just off the interstate) a competitor to worry about as they are of particular interest to travelers. My rental numbers are great, so throw the ’sour grapes’ theory out. Someone talked about painting machines. That made me smile. My machines are tall BLACK cylinders and three feet in diameter. They are about as unlike a RED box as you can get. That’s what brings me back to my original concern. It’s not my custmers who are placing redbox dvds in my machines. It clearly is Redbox customers who are making the error. I am placing my own signage to help prevent further problems. But, if you owned these machines and someone elses customers were causing damage due to their ignorance, wouldn’t you expect that other business to do a better job educating their customers? That’s where the ‘corporate arrogance’ remark was born from. That feeling that just because Redbox has the bulk of business in the country, they can have that attitude. I don’t expect a corporate change to address my little problem, just some professional business courtesy. It’s nothing I wouldn’t do if the shoe was on the other foot.

By: Harry

Harry — Sun, 29 Jun 2008 15:40:33 +0000

Not only are some of his customers dumbasses, but Todd must be the ultimate dumbass for buying his own kiosks and thinking he would make money at it (see my reply to “http://www.insideredbox.com/buy-your-own-redbox/). Sounds like sour grapes to me.

Does he not think that redbox gets misdirected returns from other company’s kiosks? They have a system for handling these returns, and their kiosk is designed so that the dvd either fits into the slot or it doesn’t. If it does, it’s not going to “damage” their machine, and their Customer Service department will deal with the customer who calls them to report they put their Mom & Pop dvd into the redbox and attempt to get it back to them, and gain a new customer at the same time.

Does anyone know the 1-800 number for Todd’s Customer Service department?

Todd should direct his sour grapes to redbox. Maybe they’ll feel sorry for him, spend a few hundred thousand to change 8000 or so of their “Rent & Return at any Redbox Location” signs to say “Make sure you don’t return this dvd to one of Todd’s 5 kiosks”

By: Patsy

Patsy — Thu, 26 Jun 2008 17:22:03 +0000

OK. You guys complaining that Redbox should be changing their boxes need to understand that “Todd” only owns 5 boxes. It would only cost him at best $100-$500 to paint his boxes a different color. Everyone keeps stating that it will cost him thousands of dollars. I don’t think so unless he’s trying to pay some huge company an excessively large amount of money to do the job. He could probably go there and paint it himself and save all but the cost of the paint and it would cost practically nothing. The best thing “Todd” can do is just keep the movies and let Redbox charge the idiots their full movie fee for a lost movie. That’s what the movie fee is for anyway – to compensate them for stupid people. This is not Redbox fault and they shouldn’t be held liable. I love the U.S. but we are the only country in the world where massive amounts of our population believe that when someone acts like a dumbass everyone should look at anybody and everybody else around them to point the finger at for the blame so that person doesn’t have to ever worry about taking responsibility for their actions. This is ridiculous that it has even been complained about by “Todd” publicly. I’m sorry that he has had a problem because people are so stupid but he should “take care of his own business matters as a professional businessman” and stop whining.

By: Tim

Tim — Sun, 22 Jun 2008 06:28:54 +0000

I seriously doubt that Redbox would give this guy name, address, and phone information so HE could contact them (Although, it would be a good idea.). That would be against their Privacy Policy and they could be sued for doing so.

This guy may or may not be trying to find ways to blame other people, and yes, there is a lot of competition out there, I just think he shouldn’t have to CHANGE HIS machines (at a cost of $1000’s or more), especially when he has competition.

Who knows, this may be just “sympathtic advertising” for his business.

By: daniel

daniel — Sun, 22 Jun 2008 05:50:52 +0000

what redbox should do is supply him with the names and addresses based on avalailable credit card info so he can find the people that damaged his machines, but at the same time if people are shoving redbox dvd’s into his machines then we must assume that those people may also be returning his dvd’s to redboxs and causing damage there but you don’t see redbox going after him because his dvd’s damaged the redbox’s. and by the way in my analogy mcdonalds is this guy, so you agreed with me then disagreed so maybe you should think about this logically. we live in a society that thrives on competition to keep prices resonable and this guy is simply trying to find ways to blame other people for the down fall of his business do to competition, all redboxs state the phrase “RETURN TO ANY REDBOX LOCATION” not return to any dvd machine you can find, also I never said he should return the dvd’s to Redbox unless they will give him the contact info for the retards that broke his machine, hell he should keep the movies so the people get charged $25 for a movie get mad and stop renting at redboxs, but in reality his machine should look different enough to not get mistaken as a redbox.