Comments on: Redbox Sued Over Multi-Day Rental Fees

By: Mark

Mark — Sat, 14 Nov 2009 14:31:12 +0000

“You own it for $25 after 25 days” is hardly a hidden fee.

Bottom line is, you screwed up and must bear some responsibility here. Either you really never did return the movies, or they lost them. You had every opportunity to verify they checked them in by looking for a return email and calling them if one never came.

I do think if they are charging you the extra $24 any later than 25 days (or a couple more maybe for processing) after you rented that is wrong of them. When calling Redbox I personally would make a big stink about that and use that as part of a rationale possibly for disputing the charge, that their unreasonable delay kept you from notifying them in a more timely manner that indeed the DVDs had been returned.

But my guess is some significant percentage of people who are certain they returned a movie or book or whatever really did forget or put it somewhere where something got put on top of it, etc. Not all cases, but many.

By: frank prado

frank prado — Sat, 14 Nov 2009 06:20:39 +0000

friendly customer service? yeah alright, the woman i talked to seemed amused with my trouble. and thats not called caring for their customers thats just their policy.

By: frank prado

frank prado — Sat, 14 Nov 2009 06:17:52 +0000

this same thing basically happened to me today
i was cheching my credit card status and i had been charged $52.20 for two movies that i had supposively not returned which i did in 2 days. They said i didnt turn them in which im pretty sure i did. Also i rented the movies in early september and up til now late november they are barely notifying me about? why so late? if they would have told me earlier i could figured out what went wrong and got my full money back. Theres one thing for sure, im NEVER renting a movie out of that big red box again. I dont care if they’re only a dollar a rental I’d rather go to the blockbuster next door where they charge me 4 bucks a rental. At least im notified when my movies are late in a week. and another thing redbox claims they have no hidden fee’s, yeah…. right!

By: asmiller-ke6seh

asmiller-ke6seh — Wed, 11 Nov 2009 21:33:17 +0000

Until you have read the decision on this case, you will not have an opportunity to understand the merits of the McDonald’s Coffee case. This was not an isolated incident. McDonald’s new that they kept their coffee outrageously hot; many other customer had previously been seriously burned. The reason for the punative damages was because McDonald’s had knowledge of the product liability they held, they had done notheing to ameliorate the situation, and thus deserved to be pubished for their own carelessness. The result of the lawsuit was that McDonald’s reduced the heat and keep tempuratire of their coffee machines, and they placed HOT label on all hot drink cups.

It’s easy to have an uninformed opinion — isn’t it?

By: bobandoug

bobandoug — Mon, 09 Nov 2009 19:40:16 +0000

Here’s a link to the suit filed:

http://www.courthousenews.com/2009/10/27/Redbox.pdf

Item 92, page 21:
‘Treble damages attorneys fees are provided for under the Consumer Fraud and Deceptive Business Practices Act’
‘Plaintiff…humbly requests….actual and other appropriate damages in an amount in excess of $50,000.’

Wendler Law, P.C. in Edwardsville, IL and Brent Coon & Associates, P.C. in St Louis, MO are the reps for the suit.

By: luvbobby

luvbobby — Sun, 08 Nov 2009 15:00:19 +0000

Why, oh why, do some people think rules apply to everyone except them?
If you don’t like a store’s policy, don’t trade there.

Redbox has an EXCELLENT customer service department. Their reps are friendly, helpful & efficient. I’ve had the experience of going to a box to return a DVD only to find the box isn’t working on two occasions (different locations) Reasoning that I shouldn’t be penalized for not being able to return on time, I called the ‘Help’ number (posted right there on the box–ever try to find a phone # for Netflix?) & explained the problem to a rep who asked the location & verified that the system was down, apologized for the inconvenience and then gave me codes for free rentals.

THAT is what I call caring about customer satisfaction.

By: mshell56118

mshell56118 — Thu, 05 Nov 2009 21:08:40 +0000

Turned in a movie at a redbox at 5 after 9 and was not charged even though i expected to be. they one thing i like is it is nine pm on the local machine not on there system. I live close to the central-eastern time zone break so i have figured out that if is is after nine my time i just take it to a redbox that is in the central time zone and i am good to go.
as for the 25 dollars it costs to keep that disc 25 days is rental for each period if you do not like that return the darn thing. if you loose it and have it for more then 25 days and want to return it go ahead redbox is just charging you for the 25 rental periods you kept the movie they are not saying you have to keep it just that you are more than welcome to after that point

By: michael

michael — Wed, 04 Nov 2009 23:58:31 +0000

all the comments i have read are great, true, there are no LATE FEES, there IS A 24 Hr RENTAL and a 9pm deadline,..before a new rental agreement goes into effect,… one person here said the 9pm messed with her brain and she wants 12am,.. well, I got a vid once from 2 Local Compeditors in town, not at all like redbox, lacked features and process was cumbersome, but the return time was 7PM, that I would not like, I like 9pm and is a resonable hour i would be out, as for the 9 thing though, I don’t think redbox is sniffing the box waiting to charge you for the next day at 9.01pm, no, i think there is a mINumum timeframe that is a grace if your actually returning it, i don’t think again at 1 Minute after it’s burning your card.. hahaha,..

Redbox is not an enemy to most of us and those who they are well, it’s because there the best in what they do and aparently the largest,..

hopefully the judge will see the agreement we digitally sign and know there truely are NO LATE FEES, may seem like a gimmic, but it really is not, it’s a simple idea,.. like rechecking out a book at the libruary but it’s one automatically..

By: rb

rb — Wed, 04 Nov 2009 15:22:44 +0000

Just had on the news a robber who was suing the store that he went in to rob at gunpoint BECAUSE he felt the store clerks used excessive force to stop him from robbing them! Maybe this robber guy is Laurie Piechur’s husband!

By: Dan

Dan — Wed, 04 Nov 2009 12:56:54 +0000

People like laurie Piechur and the lawyers that represent her are one of the major problems with our society today. They pursue these frivolous lawsuits that do nothing but drive up the costs of the things we do. Let’s face it, any company that loses a lawsuit such as this only passes the cost onto the rest of us that purchase their goods or services. So thank you Laurie for trying to ruin the good thing we have at redbox. I hope that some day someone can sue the heck out of you for some minor thing that is really their fault to begin with.