Comments on: Redbox Promotes Leonard to Senior Management

By: Lindsay

Lindsay — Sun, 14 Dec 2008 23:50:10 +0000

Does anyone know who manufactured the touch screens for the kiosks? Thanks

By: John

John — Sun, 24 Aug 2008 03:42:06 +0000

That are 2 types of emails.
One is titled reciept the other is return
“return” will show the “date rented”, “date due”, “date returned”

Did you get a “return” email?

By: JF

JF — Sun, 24 Aug 2008 00:26:42 +0000

YES, I am being charged for a rental that was returned and they are willing to do a “SEARCH”. The video was returned and rented immediately because the person behind me wanted that movie and it was OUT. A month later I receive a charge on my credit card. I have spent eight different days, waiting on hold for over 30 minutes to just REACH a customer service rep. The machine has an out of order sign on it at this time and I asked the store manager about that. He stated that they have only had problems with it and they aren’t responsible for it. I am looking for anyone else who has a similar problem so that I can present a case with customer service. ANY information you have would be appreciated.
THANKS

By: daniel644

daniel644 — Sat, 16 Aug 2008 02:56:59 +0000

did you get email reciepts? if you did you could have caught that the machine didn’t register your return and could have called redbox imediately prior to gettting charged 53 dollars.

By: Shirley

Shirley — Sat, 16 Aug 2008 01:06:40 +0000

Has anyone else been billed for DVD’s Redbox Claims weren’t returned. To make matters worse one of the movies was so damaged that i called and complained. they gave me info for a comp rental.
took it and another really dumb movie back weeks ago and got a $53 bill today. Redbox says i didn’t return them. our machine hasn’t ever worked right so……….
why would i keep a damaged DVD and a really dumb movie???

I called them since they didn’t respond to my e-mails and they offered to take 50% off the cost which doesn’t work for me OR they will do an audit on the machine.

any ideas on where to go for help???

thanks much

Shirley

By: David Ellis

David Ellis — Tue, 05 Aug 2008 04:10:57 +0000

How do you ever figure out what “Redbox” will have what movies? There are only two in my area, and both of them still don’t stock the “available” selections. Very frustrating not being able to find what I want when I go to the store.

dve

By: ntoxk8n

ntoxk8n — Mon, 04 Aug 2008 02:23:26 +0000

That sounds great, Ray. But didn’t I read somewhere that you can’t pre-pick your movie online and use a code at the kiosk for that movie–you actually have to pay for it?

By: Kevin

Kevin — Sun, 03 Aug 2008 13:08:47 +0000

Tim, I’m with you. I get aggravated waiting in line to simply return while I watch people browse and browse (and browse some more).

By: Ray

Ray — Sat, 02 Aug 2008 18:36:19 +0000

There is a way to pre-pick your movies Tim.. just go online.. pick your movies.. and pick them up when you get to the kiosk!!! :D

By: Tim

Tim — Sat, 02 Aug 2008 03:35:20 +0000

The store near me just added a second kiosk. But now I wonder about the sense of that. If a movie I want is not available in at the kiosk I choose, I have to see if it’s available on the other one, possibly waiting in line a second time. I always thought it would be nice if there were two screens sharing one (larger) robot disc library. That way, two people could rent at the same time but the library would be common. I first thought of that idea while waiting in line as people browsed to see what they want. It was then that I wished there was a way that I could at least “pre pick” my rentals even if I would still have to wait for them to finish before purchasing. Even with that system the lines would move faster. Another idea would be a “return only” ability, separate of the rental line queue.