Comments on: Redbox glitches demystified

By: Jill

Jill — Thu, 06 Sep 2007 16:19:28 +0000

I just wondered if anyone is having a similar issue — I used to love the convenience of Redbox, but now I’m going to close my account. I’m not keen on people playing in my bank account.

I rented 3 movies, returned them on time and was billed accordingly.

FOUR days after the charges had cleared my account, they showed up again (with the same rental date). I emailed to complain and they ‘disappeared’. I got an email from Redbox telling me basically that I must have been mistaken/crazy. I didn’t appreciate the tone of the email.

Again, it’s too bad, because I liked Redbox until I viewd my bank statement. Had I not complained, would those charges have been double invoiced? It’s only $3 but it’s more a matter of principle when you allow people into your bank account – you hope for honesty/accuracy.

By: RyanLaw

RyanLaw — Tue, 20 Jun 2006 14:35:29 +0000

slcgurl

The codes for market Salt Lake should work there, and so should all the general ones – such as FreeDVD, DVDonme, etc.

By: slcgurl

slcgurl — Tue, 20 Jun 2006 01:30:06 +0000

Hey Guys
hey do any of you know any codes for cache valley utah??
i could really usesome.
oh and the people who put the codes in use their names so experiment use diffrent peoples names they work

By: honollluhelga123

honollluhelga123 — Tue, 20 Jun 2006 01:26:25 +0000

Thanks a lot this really helped me out. now i know what to look for
helga

By: Nicki

Nicki — Mon, 19 Jun 2006 19:05:03 +0000

Ok I TRIED using a few different codes and, none worked so I just left So I need to know WHY it says I have a $1.07 charge when I never swiped OR rented that day. I see some of you have called customer service can anyone provide me with that number? I NEED to call them.

By: Justin

Justin — Fri, 16 Jun 2006 14:34:35 +0000

I have noticed that I will be charged even after using a seemingly valid code, but then be credited back (without a complaint call) the $1.00 on the following statement. I wondered if they made errors frequently and just caught them later or if it was a function of the authorization fee.

In any event I don’t stress about it because it is still worth a dollar. What I really want is my money back for all the times my wife goes and forgets to check insideredbox first for a code.

While I am here, Redbox makes plenty of money off of late returns AND Mcdonalds makes more money off of customers having to drive there two days in a row and spending money. “I’m here I might as well get a treat.”

By: Sherr

Sherr — Tue, 13 Jun 2006 16:31:44 +0000

Pat,

Do you realize that Redbox gives out these codes? They WANT us to take home more movies – thats why they offer them free. Also, every person that mentioned getting charged said that they didn’t mind paying. Redbox is brilliant for offering the free movies. Do you think they are making any money on the buck that you pay? No, the money comes from returning the movie late or not at all, which a great majority do. The more DVDs they get you to take, the more potential for making money. Entitlement is asking and expecting free when it is not offered. Go ahead and keep paying though if it makes you feel good.

By: Jon

Jon — Thu, 08 Jun 2006 02:50:46 +0000

Pat I don’t know why you are are trying to make it sound like these companies are losing money or something off of these few free rentals. These huge companies have plenty of money: redbox is owned by Mcdonalds, it is not some Mom and Pop company! In addition, redbox is not going to give you any breaks the second you are late returning a movie; and it is inevitable at some point you will be late returning a movie and will have to pay. Or if you lose a movie or something your paying them $25. It is just like a credit card companies reward cards you get a bit of cash back just for using the card, but when you are late you pay. So, I think that it is not too much to expect that we at least get our free product when the company has obviously made codes, because they know they will get people that mess up and lose a DVD or decide to keep it for an extra couple of nights and will still make plenty of money.

By: Pat

Pat — Fri, 02 Jun 2006 18:54:17 +0000

Why is it that people think Red Box videos should be free all the time? Exactly how do you think companies make money. It blows me away the entiltlement mentality in this country. Hey folks, just wait until you’re running a business and your customers want your product for free. Give me a break.

By: Bigmacs

Bigmacs — Fri, 02 Jun 2006 15:59:24 +0000

Hi
First, I think renting a new release for a buck is pretty darn good, so when I think I’m not charged but I am, I don’t really worry about it. (It isn’t worth the phone call to get it removed.)
Second we got a redbox at Smiths this week in Park City. I thought the “smiths2006″ would surely work but it did not!!! freedvd worked though. This was last night, June1st.
What a great service..and when it’s free, even more great.
Lynn