Comments on: Redbox DVD quality – Are your DVDs scratched up?

By: danieldurazo

danieldurazo — Tue, 07 Apr 2009 05:16:07 +0000

Hmmmmm. I just rented 2 DVD’s from my local Redbox machine, one of them works great and took a little tweaking, but got it working. The second was not as fortunate, didnt want to play, and even on my computer and laptop would cause the entire system to freeze (CPU reading 100% usage on the DVD program, and even needed restarting). I also tried rubbing alcohol and carefully cleaning, but there seems like some good scratches over parts of the DVD, and on both sides since it is both wide and full screen. I just got off the phone by calling their support number, and I am actually so shocked at how quickly and painless it was! The automated answer machine took about 10 seconds to process, then a customer support rep spoke to me within another 10 seconds, and she was very friendly and professional. I explained the DVD was scratched, she asked for the 9 digit ID number, marked it as unplayable in the system, and gave me 2 free movie rentals.

By: Car

Car — Fri, 27 Feb 2009 10:01:30 +0000

Nice try blockbuster or netflix guy.

You told them what was wrong and so they cut you off? That’s silly.

They could only block your credit card number, there’s no “account” with Redbox that you can’t simply change including your CC number.

Fail.

By: Frank

Frank — Fri, 27 Feb 2009 01:15:37 +0000

Hi I have a problem with Redbox movies being scratched on the Release date of when they come out. It all started on 2/24/09. I rented 2 movies from the redbox in my area. They were both all scratched up and would not play. I called redbox and they sent somebody out to look into the situation. The results were that my account was suspended. The reason they told is because I called to tell them what was wrong. The supervisior that did this to my account was named Giovani. After I spoked to another supervisior they told me that this was the reason and my account can not be reinstated. Please let me know if this has happened to anybody else. I feel that they need a better system with the way that they load the movies in the cases. This is bullshit.

By: MyBlueNovember

MyBlueNovember — Sun, 04 Jan 2009 20:57:13 +0000

I hope that’s a joke, if not that is pretty rude. It is everyones business when you rent. Your poor parenting skills is what will cause an inevitable raise in price because of all the discs they have to throw out due to excessive damage. I am tired of having to clean alot of dvds everytime I rent as well as sit through player disc pauses and jumps over heavily scratched areas. If you want to buy a movie, then it is your business, when you are renting someones property you are expected to take care of it and return it in the same condition. Maybe everyone should call when the disc looks bad and hopefully they will be tracking how many times the last person who rented it brought back a scratched up dvd and charge them.

By: Dan

Dan — Sun, 04 Jan 2009 20:03:26 +0000

My kids love to slide on them. They think the characters are actually living in the disk.

It’s more entertaining for them and for me than some of these movies Universal has come out with lately.

Isn’t that why I rent them in the first place? Entertainment?

What I do with the DVD after I rent it is my business.

By: Mimi

Mimi — Sun, 04 Jan 2009 18:16:37 +0000

Redbox works really well, unless it doesn’t. If there’s a problem, it’s a major inconvenience to resolve it. They have their money so it isn’t in their interest to help you out. Redbox customer service is awful. Hold times on the phone are extremely long and I just waited 5 days for an email response.
I’ve rented a lot from Redbox and I’ve only had two problems but neither were resolved to my satisfaction. I had a damaged (totally unwatchable) DVD. I had it for 3 days before I put it my player. Customer service acted like this was unheard of and offered a promo code good for 1 free day. Just recently I kept a video for 2 days. Unfortunately, I didn’t immediately check for a return receipt (I got a little busy what with the holidays and all). I did eventually gat a return receipt for 11 days of rental. I can’t figure out what happened. There’s no way I returned it when they claim. I was at work on the date and time of return. Redbox said our machines are never wrong and emailed me three promo codes. I called and they said the most they can do is credit me $5. So, I think I’m done with Redbox. Most of the selection is straight to video schlock anyway. Netflix or Blockbuster, any recommendations?

By: MR

MR — Fri, 21 Nov 2008 16:22:33 +0000

It’s ridiculous!!! I rented Kung Fu Panda 2 days after it’s release and of course I forgot to check it out before putting it in the player. It skipped quite a few times. I took it out and sure enough not only did it have finger prints all over it but food too. What the … ??? I mean how pathetic is that. People, these are not chew toys!!!!

By: dchrmng1

dchrmng1 — Sat, 19 Jul 2008 14:03:43 +0000

I have been using Redbox for over a year now and Yes I put them in 1 at a time. I have never requested a receipt for any of the hundreds of movies I have rented there.
It won’t happen again! Bad customer service will get you no where and the Kanisha, or Lanisah chic was very rude I in no way called her upset I was very polite expecting her to work out a solution with me. She was very cocky and she even admitted they have had this happen before,but without proof they wouldn’t do anything. Like I said before hard lesson Learned.

By: Denise

Denise — Sat, 19 Jul 2008 09:59:14 +0000

I’ve noticed that some of the DVD’s look scratched, but with only one exception have I had problems viewing them. The one time when a DVD was unreadable due to what looked like either a deep scratch or possible crack, I called Redbox’s 800 number and reported the problem. The lady I spoke to was pleasant, asked for the code number on the barcode, identified by title the movie I’d rented and gave me 2 promo codes to make up for the problem. I was happy with the resolution even though I’d still be charged $1 for having the movie overnight (this was before I knew about the promo codes).

I’ve rented well over 100 movies since learning about the promo codes earlier this year. Not once have I been charged for something I returned the next day. I don’t know what kind of card other people are using which seem to have a hold placed on it which is being mistaken by some as a wrongful charge. I’ve never had any such hold placed on any of the six cards I use to rent movies. The only thing I’ve noticed is that at even though I’ve given Redbox my e-mail address at the kiosk, I’ve never received any e-mails from them for promotions or receipts (and it’s not in my spam box). Eventually, my e-mail address no longer pops up on the screen after I swipe my card. I don’t know why I’ve never received e-mails from them, but it’s not something that’s that important to me.

I will definately continue renting from Redbox.

By: Daniel

Daniel — Fri, 18 Jul 2008 22:23:43 +0000

like I said before do you get reciepts emailed to you? If you do that would prove you returned them because at the moment you return a movie you are emailed a return confirmation email, this is also a way of making sure your movies registered as returned because if you did return them and when you got home did not recieve the confirmation you could call them right away before the 25 day period has passed and you get charged for not returning them, also did you follow proper procedure when returning them, meaning, did you push “return a dvd” then insert 1 movie wait for confirmation of return, then wait for main menu and go through the process again, you cannot just jam all the movies in at one time.