Comments on: Redbox CEO: Less is More

By: Jake

Jake — Wed, 04 Nov 2009 19:30:09 +0000

I personally don’t need to see all of the DVD cover images that the kiosks and website show. I’d much rather have the option to view the available titles in list form, without images, so that more titles fit on a single screen and I don’t need to page through so many screens when browing the available selection.

By: laura88skin

laura88skin — Wed, 04 Nov 2009 19:27:13 +0000

I agree as well…it gets frustrating when people stand there and search through each catagory instead of just looking through each page…like its gonna change what movies are there if you go by catagory ugh! Then they start over when they don’t see anything…please don’t make it more difficult for them haha

By: New Visitor

New Visitor — Mon, 02 Nov 2009 21:40:52 +0000

Totally agree with having more choice available from the RedBox website Can’t stand all the obscure B-movies and forced to utilize Netflix for what is never availabe at RedBox

By: pjnewsjunkie

pjnewsjunkie — Fri, 30 Oct 2009 18:09:19 +0000

I like the seasonal tie in idea. A good compromise.

By: mdebusk

mdebusk — Wed, 28 Oct 2009 19:54:08 +0000

You might be interested in Barry Schwartz’s work on the Paradox of Choice:
http://www.ted.com/talks/barry_schwartz_on_the_paradox_of_choice.html

By: lakrow

lakrow — Wed, 28 Oct 2009 01:55:04 +0000

“That said, I would like to see some classic and older movies available.”

I agree, there’re enough GOOD movies from decades past that they would only need to stock the VERY few popular new releases. I also think having a seasonal tie in of classic movies would be nice. For Halloween, I’d like to see things like The Haunting (original 60s version), The Uninvited (40s ver.), etc. Maybe around Christmas, Scrooged, A Christmas Story, etc.

The more recent (last decade or two) seasonal releases have been garbage. Things like the idiocy of Home Alone or those Santa movies with Tim Allen, or horror like A Haunting in Connecticut – that wasn’t horror, it was depressing.

By: pjnewsjunkie

pjnewsjunkie — Tue, 27 Oct 2009 23:58:33 +0000

I expect the Redbox rental experience to be quick. I don’t want to stand in line waiting for everyone to endlessly scroll through movies while realying what’s in to whomever is on the other end of the phone. That said, I would like to see some classic and older movies available.

By: Redbox CEO: Studios are Being “Emotional and Irrational” | Inside Redbox

Tue, 27 Oct 2009 20:17:31 +0000

[...] « Redbox CEO: Less is More [...]

By: The

The — Tue, 27 Oct 2009 18:06:27 +0000

Just for reference, I think 600 is too high.

From the few pictures available of the inside of a kiosk, I estimate about 360 to 420 DVDs per kiosk . It looks like there are two different kinds of carousels, one has a larger gap at every 5 DVD’s for some reason so it holds about 60. The other has no gaps and can hold 70. There are 7 vertical carousel sections, but the bottom one is empty, I assume room for overflow returns.

In each picture the kiosk looks pretty full. Probably a average day.

Checking my area, one shows 168 titles, another 140 and the newest location just put in has 257!

So the new machines may hold more, but it depends on how many of each title is really in there. The new one has titles that go way back. A lot of the titles have dropped off the other older kiosks.

My comment on this:

“Even though online rentals are available through the company’s website, only a small percentage of its customers use the feature.”
“mostly things people are aware of from advertising and marketing campaigns”

And we let these misinformed people vote. Shame.

By: rb

rb — Tue, 27 Oct 2009 14:34:37 +0000

My Hollywood Video used to do something like this: If you rented the new release dvd in the morning and brought it back by like 3pm, you got like half of your rental price back. Thing is at HV when you returned your dvd early you are dealing face to face with a clerk when you return it early, therefore,there can be no dispute that you are bringing it back early. I see a nightmare for Redbox if you are renting a dvd hourly from a kiosk because there are 24 hours to a day which means 24x the calls to Redbox Customer service disputing how many rental hours a customer was charged for/over charged for. Kiosks are computers that go off line, break down, etc. So it’s you against the computer when presenting your dispute to customer service that you were overcharged. When your face to face with a clerk returning your dvd early, there can be no dispute.