I have noticed quite a bit of talk lately regarding strange charges and other billing issues with Redbox…
Redbox has heard you and is making some changes to their billing process. From a Redbox email:
New! Easier Billing Process
Tracking your rental charges made easy! Redbox will only charge you once, after you return your last DVD. Rent one DVD, one charge. Rent five DVDs, one charge. It’s that simple.(Note: You will see a temporary “authorization hold” of $1.00 on your debit/credit card statement; rest assured, it will be released within 3-14 days after your rental.)
Questions? Comments? Contact Redbox Customer Service
Phone: 1-866-REDBOX3
Email: questions@redbox.com
FAQ: http://www.redbox.com/Help/Faq.aspx
Hopefully this will make things better for everyone.
Leave a comment below and let us know about your Redbox billing experiences. Is it getting better for you?
baku delaa said
August 8 2008 @ 11:05 pm
one time i rented a movie witha promo code and alot of movies then came out and it was cool and i watched all of them and returned them for free try it try the new prmo code evolteter4
lia bishop said
August 8 2008 @ 7:21 pm
I HAD A HORRIBLE EXERIENCE WITH REDBOX THAT EVERYONE CAN LEARN FROM< I RENTED 3 MOVIES, AND RETURNED THEM THE FOLLOWING DAY, ALMOST A MONTH LATER AND A WEEK BEFORE MY 3 KIDS WERE TO START SCHOOL, MY CARD WAS DECLINED, COME TO FIND OUT I WAS CHARGED NEARLY $80 FOR MOVIES THAT WERE RETURNED. THEY HAVE YET TO INVESTIGATE THE PROBLEM OR GIVE ME MONEY BACK, MY CHILDREN ARE GOING WITHOUT BECAUSE THIS WAS ALL I HAD LEFT BEFORE MY NEXT PAYDAY IN 2 WEEKS…..I HATE REDBOX
Trish reply on August 8th, 2008 10:24 pm:
After reading all these, I am getting worried, As a word of warning, even deleting your credit card will not solve future abuse problems.
When you transact a payment this way, example rent 5 days, instead of redbox deducting $1 everyday for your rental, it will deduct $5 when you return. So the software works by capturing your credit card and deducting when and where they wish.
daniel644 reply on August 9th, 2008 1:21 am:
Well I hope you get it worked out, But this is an example of why you should always have reciepts emailed to you, so you could catch things like this long before they get to this point.
email reciepts from redbox are as important as detailed billing is on cell phone plans because the companies are less likely to screw your stuff up if you have records of everything.
David J LaPlante said
May 13 2008 @ 10:24 am
I rented a movie called Cloverfield from your redbox machine at hannafords in Topsham maine, it would not play on my dvd player, message said cannot read disc, I tried calling your 1.800 number but it kept sending me to an international information at a charge of 5 dollars
Mr. Helpful reply on August 9th, 2008 2:24 am:
This is not the official Redbox site, please visit: http://www.redbox.com
Kevin Hunt said
January 23 2008 @ 4:47 pm
I was charged $25.00 for a movie I returned. Beauwolf is the name of the movie. I did return the movie, and it said I returned it succesfully! I returned it to the redbox either on nissan dr. in smyrna, tn., or the one on almaviile rd. in smyrna, tn. This movie is not one I wouldv’e kept!!! It wasn’t a very good movie. Thanks!!
Casey Hunt said
January 23 2008 @ 4:42 pm
I tried to return 2 movies the night after they were due, and it wouldn’t let me return them. It was Bean’s Holiday and rush hour 3. They were late because of this problem. I finally tried the next day and it let me return them. I was charged for a extra day for both movies. The email address that I gave in the required field is a old email but it is the one in my redbox account. I have a new email address. caseyhunt27@yahoo.com Thanks!!!
Luciano Sevilla said
December 9 2007 @ 1:29 pm
How many movies can I rent at one time?
dave johncock said
November 25 2007 @ 5:46 pm
problem with a dvd or movie,just wash it off gently.
dave johncock said
November 25 2007 @ 5:39 pm
If free rentals are won on occaison with promo codes and manipulation of the system how can you just reverse charges like you are not doing anything wrong? Anybody else? Start paying attention to your bills !
linda said
November 3 2007 @ 12:33 pm
i have rented several movies that would not play and had to return them not watched and money wasted. what do you do when the dvd is no good?
paul said
October 22 2007 @ 6:32 pm
i rented 28 days later and i watch it threw half noff it and it skip so bad i couldnt watch the rest
linda henderson said
October 22 2007 @ 5:43 am
I HAD A PROMO AT SPENCER RD ST PETERS MO I COULD NOT GET THE DVD I THOUGHT THIS WAS A PROMO DVD FOR FREE ONE NIGHT I DID NOT HAVE MY CARD SINCE IT WAS A FREE ONE I HAVE ALWAYS TURNED IN MY DVD ON TIME THANK YOU MY PROMO WAS BREAKROOM SINCERELY, LINDA HENDERSON
atitleb said
October 20 2007 @ 6:01 am
I have tried to sign up. It keeps saying that I already subscribed before. I didn’t. What is going on?? a.t.