Comments on: Redbox Billing… Simplified

By: Barbara

Barbara — Mon, 01 Jun 2009 14:10:56 +0000

Is there a free code for this Monday?

By: realfam

realfam — Mon, 01 Jun 2009 14:02:15 +0000

I have been having problems lately when I rent a movie or return a movie with redbox. I am no longer receiving emails from them? I have to keep calling redbox and asking do they show me returning the movies and how much I am being charged? And I do not have any filter, blocks or a spam account where these emails can be going?? I used to get emails all the time, but for the last month or so I have been having problems.. I am getting tired of calling and emaling redbox for help because they are really no help? Has anyone else had this problem?

By: Lodger29

Lodger29 — Fri, 29 May 2009 17:46:34 +0000

The only problem that I have had with redbox is scratched movies that do not play. Every time I contact customer service they give me 2 free rentals, although sometimes it is impossible to get ahold of them. I read alot of these comments and think that alot of the problem is human error. The dvd’s are loaded manually by a person….possibly making a mistake with the bar code or something…as well as people not properly returning their dvd’s…make sure your dvd has been successfully returned…if not it can get jammed or pop back out…and who maintains these things?….buyer should always beware but if your careful and observant you should have no trouble with the redbox…it is after all a vending machine…I wouldnt put my credit card in just any Coke machine so dont trust just any redbox.

By: Katy S.

Katy S. — Fri, 29 May 2009 03:04:08 +0000

Thats the redbox locations I use most frequently. I rented a movie 4 days ago and returned it 3 days ago- before 9pm! I just checked on my checking account and have $4.40 worth of charges. I emailed them and they gave me 2 free rental codes. I do not want to rent from them anymore, I want my money back, so I have sent them another email. Their movies are cheap if everything works correctly, but I have decided it is not worth it!

By: Thorsten

Thorsten — Wed, 13 May 2009 17:46:36 +0000

Happened to me once. I called them up and told them about it. They said to return the DVD, they would flag it to be inspected. They also said I could pick up another copy and I received a free night. Their CS people over the phone were great.

By: remington2k2

remington2k2 — Wed, 13 May 2009 13:53:30 +0000

I have been having issues with them also I have been getting movies I did not select coming out of the machine. Then I have to call them and return it and go through the whole explanation of what happened. In the email it sends me it says it was the movie I selected but it’s not what I got. It has happened to me 6 times. I think I may be done renting from them it’s too big a hassle to have to call them and be on hold forever. It’s supposed to be convenient.

By: Amanda83

Amanda83 — Wed, 13 May 2009 08:37:57 +0000

I have not rented from redbox since the end of March. The past two months I have been getting charges from them just popping up. Any other time I turned in some late movies and didnt have the money in my account they would place a hold. They would always do that and get their money as soon as my check was deposited. These last two months there were no holds. 5 seperate charges totalling 72.53. THats not pocket change. I read the website and it says they will not refund incorrect charges older than 90 days. So I emailed three times and will call tomorrow and call and call and call again until I get my money. People laugh but this is the same type of thing that got Blockbusters behind in a class action lawsuit. I feel it coming. Do not rent from Redbox. My grandmother was charged for a movie she returned. Two months later an employee at the Mc D’s that knows her told her they found the movie, it was STUCK in the machine. Thats some crap.

By: Dan Pipkens

Dan Pipkens — Fri, 06 Mar 2009 18:46:45 +0000

I emailed their customer service and notified them of the dvd being scratched
and the location that I was returning to. Hopefully they really do take them out
quickly. They responded with a free promo code that worked out fine.

By: Car

Car — Sat, 28 Feb 2009 05:41:36 +0000

Always use a e-mail so you get confirmations. Haven’t had a problem yet with the charges. I’ve seen e-mail delays, but that’s just the way the internet works sometimes.

By: Jenny

Jenny — Sat, 28 Feb 2009 01:41:48 +0000

Aside from false advertisement of “NO LATE FEES”, REDBOX charges more than the customers should be charged. I keep track of my bank account ALL THE TIME. When we started borrowing DVDs from Redbox, I started seeing charges that shouldn’t be there. Two times they overcharged us! I called the Customer Service and the lady seem to be reading a manual or rules and kept repeating her sentences without actually listening to my complaints. I asked her to transfer me to a supervisor, it took her 20 minutes before she could even transfer me to one. Then the “supervisor” did the same thing. He just kept on reading the charges without listening to my complaints. They charged us twice for 2 different times and they wouldn’t even apologize or refund the overcharged fees. They make money by overcharging customers. If you’re still borrowing DVDs from these people, check your bank accounts and you’ll know what I’m talking about. We will never borrow DVDs from Redbox.