Comments on: Improving the Redbox Experience – Part 1

By: Car

Car — Sun, 19 Apr 2009 19:31:57 +0000

I would love to stand behind you in line while you watch all the trailers, that would be loads of fun.

Please, do your browsing and trailer watching at home on your computer and come prepared. Be considerate of others, share the code, everything is like disneyland and all that.

By: spencer

spencer — Sun, 19 Apr 2009 18:58:22 +0000

I think that RedBox should put previews of the movies. You could simply touch a button, and the trailer for your selected movie will play.

By: Chuck

Chuck — Sun, 06 Jul 2008 01:38:00 +0000

I have a suggestion for both the kiosks and the website:

Have an option to list the movies by rating. I have children that I will not allow to see anything over PG-13. It would be nice to be able to see just a list of movies at or below a certain rating rather than having to scroll through tons of ‘R’ movies, then view the synopsis of any that interest us before seeing the rating.

This takes away a lot of time from other customers in line.

It would also be nice to have a screen on top of the kiosk that constantly scrolls the names of all movies available in that kiosk (and how many are available) so people standing in line can make their selections prior to getting up to the kiosk.

By: Jeff

Jeff — Tue, 01 Jul 2008 16:22:33 +0000

One suggestion I have for the website – show me the NUMBER of each title available (at the present time) when viewing kiosk inventory. Like others, I have several kiosks I can go to on my home from work. I will usually check out the inventory before I leave, and go to a redbox that has the particular movie I’d like to rent. Every now and then, the movie is out-of-stock when I get to the kiosk. This could be avoided if I knew that, say, kiosk A had 5 copies of the movie while kiosk B only had 2 copies (i.e., I would go to kiosk A to rent, rather than “risk it” by going to kiosk B).

Hopefully, I made sense in describing my suggestion. :) I emailed redbox with this suggestion but only got a canned “we’ll forward this request” response.

By: katrina

katrina — Mon, 30 Jun 2008 15:19:22 +0000

My kiosk has a “jump to letter” type of function and has for a while. When you select Sort by title, it gives you choices like, a-d, e-h and so on.

By: Jay

Jay — Mon, 30 Jun 2008 13:21:10 +0000

The don’t show each kiosk’s indiviudal movies because every kiosk has different movies. They only show “77″ when you click on find a movie, because those are NEW RELEASES, the other selection of movies are older or not as important! If they were to show every single movie in one area, I would be mad that I had to sit and look through all. Unless they broke up the interface by location, alphabetically, with a search function and continued to have New Releases first, but sometime I don’t always want a new release and want something a couple months back. But all in all they should definitely improve their search function.

By: 8traxrule

8traxrule — Mon, 30 Jun 2008 12:13:34 +0000

I just did something very stupid today- I rented a movie I’d already seen! It was “The Covenant” which was pretty forgettable. It was free so not too big a loss, but they ought to put the credits listing like is shown on the movie posters and back cover, since I would have recognized it sooner that way (it was directed by that master of cinema, Renny Harlin.) At least if they listed the director and all the main stars, of course that would make people take an even longer time looking at stuff while lines are forming but that info is more useful to me than the plot summaries they have.

Never made that mistake before, but I pick movies up on the way to work and usually don’t have a lot of time so I just get whatever grabs my attention if I don’t have a specific title in mind.

It’d be cool if they had a monitor playing trailers of all the movies they have in stock- don’t know how much that would cost to do, and would probably drive the people working at the stores nuts- they could at least do it with no sound.

By: The Turnip

The Turnip — Sun, 29 Jun 2008 23:51:21 +0000

I gotta agree with Mark. I *HATE* tiny lists that force me to click “next” over & over. I’d rather see a text-only list on 2-3 screens vs. 10-at-a-time pictures of the jacket cover spread over 20 screens. Sorry, young programmers, I got over the excitement and the thrills of clicking a mouse (or touch screen) multiple times back in the 1980s. I know it’s cool – it was popularized on the Apple Store, later made it to Netflix, later everywhere else – but this FAD is not very user-friendly. (God, please tell me this will fade away to obscurity and is not here to stay because Johnny Can’t Read.)

By: The Turnip

The Turnip — Sun, 29 Jun 2008 23:41:47 +0000

Jump to Letter is a GREAT idea!

By: The Turnip

The Turnip — Sun, 29 Jun 2008 23:40:31 +0000

“Man from Earth” was on the main movie section a while back, but it was released almost a year ago.

I LOVE your idea of searching multiple ‘Boxes. I could take two different routes to/from work that are equidistant and never go out of my way while passing six different locations.