Comments on: Does Redbox (and other kiosks) really need better selection?

By: Lothar7422

Lothar7422 — Mon, 29 Dec 2008 15:17:55 +0000

I am sick of how everytime a new movie comes out it doesn’t show available to reserve! I check it before I go to work at 3 AM the day it comes out as well as through out the day. I have been trying to rent Death Race and it has not been available yet at any location! I have also been lied to by their customer service several times, there was an issue where the online reserve method was malfunctioning and charged me 5 times for one movie, they said they couldn’t credit the money back at all. LIE! They can! I finally had a service rep tell me they could. Not sure if I am going to keep using Redbox as you can never get anything new. Looks like it’s back to Netflix!

By: vallucci

vallucci — Fri, 26 Sep 2008 06:52:43 +0000

It would be nice to have more of all if not most new releases. And have a few more copies of them. I rent at Raley’s supermarket on folsom cross street julliard and another redbox kiaos would make alot of sence because so many pepole use the one,so two would be the best. I hope this is helpful and i hope you will really consider these really good ideas,especailly since there is a hollywood video store across the parking lot. And they have noticed!lol But like I say if I can’t get the movie I want sometimes I go there and they most often have what I want to watch and I would rather get what I want to watch at redbox.Please do this I’m sure it would bea sound money maker and have alot of happy pepole!!!!

By: Blue

Blue — Sun, 21 Sep 2008 17:53:25 +0000

I agree. Most regular users probably only look at things released in the last 2 weeks, at most month. Sometimes when I am bored I look to see what the oldest thing is. In mine one is Casino Royale. That’s almost 2 years old now! They also are putting some really old stuff. A few months ago they put some old Jamie Foxx comedy thing from the early 90s?! I was so mad I rented it thinking it was new. I agree, get rid of titles faster and mostly only carry new releases and alot more of them. I get tired of them being all checked out.

By: RedSabbath

RedSabbath — Wed, 17 Sep 2008 02:00:23 +0000

My only complaint about what RedBox has and doesn’t is the lack of Unrated versions of titles. Look, I don’t want to see the theatrical cut if the Unrated is say 5 minutes more. Sometimes it seems that RedBox doesn’t have a choice (like in Harold And Kumar 2) when that’s the only version pressed for the movie, but they should give us the choice of either “R” or “Unrated”.

Some have said that it’s to stop young kids from renting them, but honestly, if I kid’s old enough to have a debit card, they’re old enough to see this.

By: Gordo

Gordo — Fri, 12 Sep 2008 17:55:30 +0000

Do they need better selection?

“I do have a problem with the fact that Redbox seems to lack many new releases”

YOU ANSWERED YOUR OWN QUESTION!!!
I have the same problem you do!

By: TONJA STAMPLEY

TONJA STAMPLEY — Thu, 11 Sep 2008 19:42:32 +0000

i agree because every time the new hits are out you are out too,so redbox need to do better i believe or we must comeup with another solution,so we will wait for a change!

By: TONJA STAMPLEY

TONJA STAMPLEY — Thu, 11 Sep 2008 19:39:09 +0000

yes! there is needed more movies,machines,and locations,also some of the returns of the rented movie you have rented is damaged from lack of proper useage and when you get ready the movie is scratched,cracked,or full of oil,it is bad at some places and their need to be more of a better insight on your part;also my checking account has been overcharged and i need it to be reconciled please thank you!

By: Ted

Ted — Wed, 10 Sep 2008 00:02:06 +0000

The local ‘BlueBox’ kiosks have a selection of classic movies and all-time favorites like Top Gun, Usual Suspects, Pretty Woman, etc.
Plus, their machines are smaller, yet seem to have more copies and more titles.

RedBoxes in my area are ALWAYS sold out.

By: DSShaw

DSShaw — Tue, 09 Sep 2008 19:42:32 +0000

If you’re tallying votes: I used redbox for new releases only, I personally am not looking for older movies.

By: mnWINTERcritter

mnWINTERcritter — Tue, 09 Sep 2008 13:42:17 +0000

OK, It’s a small containter and the movies are a buck. Not looking for a big selection. I’d be happier if they had numerous copies of the newest movies. When I am looking for something older or more exotic both Netflix and Blockbust are pretty cheap as well and they will deliver to my home. A lot of people really need to get some perspective. Return on investment says put in what the largest majority want to watch. Indy, Anime, older classics….not a large enough audience for much return on investment. I have noticed local to me the places like Byerlys has a bit of a different selection then McDonalds so someone is giving it a bit of thought.

I’m a busy mom. I don’t want to take my kid to a rental store nor do I want to go out of my way. I can grab a quick kid movie while on the run or a new release to watch late after the kid goes to bed. During the winter I do Blockbuster so I can get the older movies and watch them a few times. I can get the kid movies for my son to watch until he is sick of them. It has saved me from having to buy a lot of movies to have them for him to watch until he isn’t interested any more.

I very much want them to keep the selection new releases across a popular selection of genre.