Everytime I launch Inside Redbox Pro on my iPhone 3G, I get the codes page for a short time, I see a message saying "updating movies..." then it crashes. This has been going on for a couple of days.
Naturally I just tried again and it worked... go figger!
We definitely want to get any issues like this fixed. Perhaps you can answer some questions to help us find the problem...
1. What version of the app are you running?
2. Did you recently update the app? Is this when the problems started?
3. Have you restarted the phone since installing/updating the app?
There have been some bugs that occur after the app is updated. We are trying to track all of them down now. In 99% of cases, startup errors like these can be solved by completely uninstalling the app from your device, restarting the phone, and then reinstalling the app.
Thanks!
Michael
It's not crashing for me but the pop up for the Movie Queue telling me what it is, comes up everytime I go to the Queue. I can't find a place to turn it off.
Went from Lite to Pro this week and I hang on the "Updating Movies" screen too.
Latest Inside Redbox.app
iPhone 3G w/latest OS
Uninstall, restart, reinstall and everything. Still stuck.
Just bought Pro because of the sale.
I only got it to work once when it had trouble connecting to the Inside Redbox data source and couldn't update the promos. Otherwise, it crashes after 10 seconds or so.
I've done the install. I've done the delete then reinstall. I've done the delete, reboot, install. I've done the delete, reboot, install, reboot, start.
This is Inside Redbox Mobile Pro 1.2.1 on iPhone 3GS 3.0.1.
eza,
Thanks for the report. Does it crash while "updating movies" still appears on the screen, or were you able to browse movies at all? Also, when you installed the app, did you install it from iTunes and then sync it, or did you installing it directly on the phone?
I think I have mentioned this before, but the hardest part in figuring this out is the fact that in only affects 1% of users or less. We are doing our best to isolate this, and hope we can get it solved soon.
Michael
I had the same "crash" issue until I restarted my iPhone. After that, all works fine. I bought it for $.99 and it has already paid for itself in two free rentals in two days.
It crashes for me more since going to 3.01, it does when trying to display movies
I just purchased the $.99 app. and when i open the program version 1.2.1 it says "updating movies" there is an "8" on movies but it has been updating for over an hour now. I can only look at the promo codes, none of the other buttons work. I have iphone version 3.0.1
The problem most people are having right now is related to location services. If you turn that off (or just say "no") when asked if the app can use your location, this should solve the problem. You should then be able to turn it back on and have it work.
Not sure what the cause of this is, but it started out being a problem for a large amount of users a few days ago, and is now affecting less and less users each day. It is likely related to a glitch in the Redbox system, but I haven't pinpointed it just yet. Sorry!
Sorry for the late reply. Don't really use it too much, since I'm near a computer most of the day and do most of my reserving/browsing directly on the Redbox site.
From Michael:
> Does it crash while "updating movies" still appears on the screen, or were you able to browse movies at all?
No. Shortly after "updating movies" goes away. Then it crashes.
> Also, when you installed the app, did you install it from iTunes and then sync it, or did you installing it directly on the phone?
If I remember correctly, I installed it directly on the phone.
I just tried resetting Location Warnings, and not allowing Inside Redbox Pro to use location when it asked, and it still crashes.
Additional test case: I installed it via iTunes on my older 1st gen iPhone, also with OS 3.0.1, and that one gets stuck on the updating movies (just like robinhooddaffy). It does pop up a warning that it's taking too long to find my location, and if I want it to keep searching, and it doesn't matter if I say yes or no, the I can only browse the Promo section.
eza,
For now, the only thing I can tell you is to completely remove the app from your phone and reinstall it from the App store. The circumstances that were causing this problem have went away, so this fixes it for most people.
If this does not fix it, I apologize. We should be submitting an update to iTunes this weekend with some changes, and hopefully we will have addressed any current bugs.
Michael
I just tried Inside Redbox Pro 2.0, and it crashes shortly after loading.
New loading animation, then the screen dims a little (I think I've seen this effect before in other applications that crash), then the app exits. I have gotten some pop ups during load; 1) a long one which I haven't read because the app exits before I get a change to finish reading it, 2) Asking permission to use location services, 3) when I disabled location services told me that location services was disabled.
I have tried restarting, installing on the iPhone, deleting, restarting, reinstalling, restarting, redownloading on the iPhone, disabling location services. Every time the app exits shortly after the movie list appears.
This is on an iPhone 3GS running 3.1.2.
This issue should be resolved for you in version 2.0.1 of the app the was released a few hours ago. Please upgrade and let us know if you run into any more issues.
You must log in to post.