Comments on: Blockbuster Launches “Direct Access” Mailing Service

By: lumin47

lumin47 — Mon, 28 Dec 2009 19:01:03 +0000

I am waiting for some newer blockbuster movies to come out
so I can sign up for their FREE 30 day trial (unlimited movies}
then cancel, cause I’m already with Netflix, but the
problem with Netflix and their treatment to long time
customers is that they are

TURTLE slow

on delivering the NEW films.

By: dwr136135

dwr136135 — Mon, 28 Dec 2009 01:40:49 +0000

Just a subject i wanted to participate in. ANYONE bit*hing about redbox codes not working or being sent to their phone is about as low class as u can get. If redbox had never offered this free code service, everyone would be all about redbox anyway. Like for price. But being nice and giving out codes is just too much for someone to bear when their phone sucks. So use your damn computer then! Retail is the same way, offer a great deal….but then bit*h that you were days too late. Cuz yeah…….you’re so important that the store should call you and let you know so you dont miss out on this great deal. Ass. No one deserves something for nothing when they think they’re entitled to it.

By: jb

jb — Tue, 22 Dec 2009 17:55:31 +0000

Well I agree with you about how the machines are not always dependable. There were several around where I live that were charging ppl for movies that were not dispensed, the movies would just not come out. It didn’t happen to me because a friend warned me of the 2 she knew of that were having problems. They have now been repaired. :) But I really have a problem with Blockbuster. I was a member of the blockbuster online program for approx 3 years. I have never wanted to pull my hair out like I did with them. lol
Seriously though, they would have a movie that I would want; I would put it at the top of my queue where it was marked as “available,” but then go in to look at my queue or add movies,etc. the very next morning or even perhaps later that day and the status would change to “Long wait, Short wait, or Very Long Wait” for some reason. I was under the impression that if you put a movie in your queue you were “in line” as it were for the next copy available, but that is not how they work. The program is supposed to work that way though. Sometimes I would have a movie at the #1 spot for 8 months before they would send it to me if ever. And when you have say a TV series in your queue they usually don’t care what order they send them in. For example, if Disc 3 of the season is available to send to you, but Discs 1 and 2 are not available they had no reservation about sending that 3rd disc. So you can watch the end without knowing the beginning. That was just unacceptable to me. At least Netflix will hold the entire series and send them in order. I have only had them send one (1!) out of order in a year and a half or so, but then I would get the previous disc(s) the very next day (must have been slow mail?)
Anyway, if it works for you, great! I just got tired of them. It seems the longer you are on the program, the more they mess up too. pretty neglectful, but they did get back to me quickly, usually in the same day, when I complained or reported a problem.
1 more thing. I am sure you have no problem finding movies to rent. But after being with them so long I had rented so many movies. The are great with the new releases. but special programs like some foreign films (French, Japanese, etc.) and anime were so hard to get through them. If you want a series in one of those categories, good luck. They often had only half or the were so scratched they would need to be returned for a better copy to even watch it.
so good luck, beware, and happy renting! jb

By: Richard

Richard — Tue, 22 Dec 2009 16:36:56 +0000

jb blockbuster has worked to improve their mailing service. I get dvds as fast as netflix and then get another movie at the store. So far rented 8 movies in a four week period, not rushing. All bluray for average of less than $2 per movie. I have no problem finding good movies to rent. I used redbox for 3 years and can’t always depend on the machine. Last time I rented it spit out two movies at the same time. As the machines get older will they be as dependable. I know no one will probably read this post since it is from an older thread.

By: jb

jb — Mon, 21 Dec 2009 21:37:28 +0000

From experience, not an advantage when you only get 1 or, if your lucky, 2 movies by mail a week for such a low price. I paid $36 for the unlimited in store exchange per month and the maximum amount of movies you can get by mail at a time. It is easy for me to forget that number because they never had in stock the movies I wanted to have sent to me . Great with new releases tho Still Redbox is soooo much less of a hassle too.

By: Richard

Richard — Mon, 21 Dec 2009 18:49:59 +0000

One advantage blockbuster has over netflix and redbox is that for $11.99 a month you have unlimited rentals by mail and they can each be exchanged for one in the store (right now unlimited exchanges, usually 5 store exchanges per period). Also the advantage of blu-ray disks, which if you add that in the cost is less than $2 per blu-ray movie. I order the hard to find by mail and get the new relkeases in the store. Works for me.

By: h0mi

h0mi — Sat, 19 Dec 2009 21:12:43 +0000

Blockbuster online is similar to netflix. This new twist is for people not already using that online service.

By: amtj03

amtj03 — Sat, 19 Dec 2009 19:47:14 +0000

Redbox only carries new releases and popular old movies. It also appears that redbox does not get all the new movies that come out. This is for BB customers who are possibly losing patience with them. Most customers of redbox grew tired of BB a long time ago, so this would not concern them. It could be a good plan for people who were either, old netflix customers and hated their service (netflix is a lot better now with instant activity and better customer service) or customers that don’t want to sign up for a monthly plan. However it will not do well, who want to waste gas and go to a store(not get the/a movie) and then recieve a movie 3 days later. At 3.99 a movie plus gas you might as well get the 8.99 netflix plan. Also while I don’t know where you live but the redboxes in chicago are crap. I was one of first few to start using this service and it has really gone down hill. A lot of new releases don’t come out on there respective dates and their online rental service is always down by my kiosks.

By: 1st timer

1st timer — Fri, 18 Dec 2009 05:45:49 +0000

I must have misunderstood this service. Is there a way to just have BB send it to me directly for without going to the store and charge my credit card? Or do I have to go to the store and see that they don’t have it and ask them to send it?

If I have to go the store (even once), I’ll stick with Netflix’s 1 out at a time plan.

By: Doug

Doug — Thu, 17 Dec 2009 23:45:05 +0000

…Or you could pay $8.99 a month to have whatever movie you want delivered right to your mailbox every time without even having to go to a “brick and mortar” store. Not to mention that within that month you’ll have enough time to rent far more than 3 (the number of movies from Blockbuster it takes to equal more than $8.99) movies. Blockbuster, I think I’ll stick with Netflix.